Delivery Policy

Last update : 01/10/2023

At Tawato, we are committed to providing you with a fast and reliable meal delivery service. This delivery policy explains the details of our delivery service so that you know what to expect when ordering meals through our app.

1. Delivery Areas: We deliver to the following areas: (see the application). Please note that some areas may be subject to additional delivery charges. When ordering, please check if your address is eligible for delivery.
2. Shipping costs: We charge shipping costs for each order, unless otherwise specified. Shipping costs vary depending on the distance between our restaurant and your delivery address. The exact charges will be indicated when confirming your order.
3. Delivery times: We strive to deliver your meals as quickly as possible. Delivery times may vary depending on the availability of dishes, the delivery distance and traffic conditions. When ordering, we will provide you with an estimate of the delivery time. Please note that delivery times are subject to change and may be affected by circumstances beyond our control.
4. Delivery Tracking: To keep you informed of the status of your delivery, we will provide you with a tracking number or tracking link. You will be able to follow the progress of your order in real time.
5. Missed or Delayed Delivery: If you are unavailable to receive your order at the specified delivery address, our delivery team will do their best to contact you. If we are unable to reach you or if you do not respond, we will not be able to guarantee delivery of your order. In this case, additional charges may apply if you wish to reschedule the delivery.
6. Quality or Order Error Problems: If you experience a problem with your order, such as a missing dish, a wrong preparation or a quality problem, please contact us immediately. We will do our best to resolve the situation by offering you a replacement or a refund, as appropriate.
7. Weather and Exceptional Circumstances: Under certain circumstances, such as extreme weather or exceptional circumstances, delivery may be delayed or temporarily suspended. We will notify you as soon as possible if such situations occur and will do our best to resolve the situation.

If you have any questions or concerns regarding our delivery policy, please contact us at contact@tawato.com.

Thank you for your confidence in our meal delivery service and we are committed to providing you with a pleasant and convenient delivery experience.